You may request an Enquiry on Results (EOR), also called a remark, if you believe there is an error in your score.

You must request a remark within six weeks of your test date. You must make the request by 9am on the deadline date. If the deadline is a Saturday, Sunday, or holiday, you must make the request by 9am on the Friday before the deadline date.

Your test can only be remarked once.

IELTS tests are highly reliable and errors rarely occur.



Follow the instructions below to have your exam remarked for a fee:

2. Navigate to the Test You Want Remarked

  • Once you are logged on the platform, go to "Your Previous Tests & Scores"
  • Click on the date of the exam you want a score review for.
  • In the "Results" tab, scroll down until you find the link "I would like my test to be re-marked".
  • Follow the guidelines that appear on the screen.

3. Make a payment

Complete your EOR payment to initiate the remark.

EORs are non-refundable, unless a score change is warranted.

For Assistance

If you have any questions or need assistance, contact your center. If you have trouble accessing the portal or with the portal EOR process, you may download the EOR request form and email to your center.

What else you should know before requesting an Enquiry on Results (EOR)


Remarking takes 2 to 21 days

Depending on several factors including the number of sections requested for remark.

You will receive an email stating whether your band score has changed

If there is a change, you will be required to return your previously issued Test Report Form before a new one can be issued.

Your EOR fees will be refunded if there is a change.
Appeal process

You may follow the appeals process if you are not satisfied after the EOR process. Click here for more information. To begin the appeals process, email your center for more information.